Privacy Policy

1. Who we are

This policy explains how VantaGate Pty Ltd, trading through the Jobbi marketplace brand (VantaGate, Jobbi, we, us or our) handles personal information across Jobbi websites, mobile apps, support, administration and marketplace services.

Additional verified company, jurisdiction or service-provider information will be published before Jobbi’s public launch.

2. Information we may collect

• Account identity, name, email, phone, authentication and account status.
• Profile photo, logo, About content, suburb/postcode, business name, ABN and optional credentials, licences or insurance.
• Categories, custom offerings, service areas, portfolio and media.
• Requests, approximate and exact address, files, bids, quotes, selections, completion records and documents.
• Messages, invitations, saves, reviews, reports, blocks, complaints, support and AI Help content or summaries.
• Subscription, store/processor, promotion, entitlement and campaign references; normally not full card details.
• Device, app, browser, IP/security, logs, diagnostics, analytics and notification preferences.
• Moderation decisions, investigation notes and proportionate safety/fraud evidence.

3. Collection and purposes

We collect directly from users, through use of Jobbi, from users interacting with each other, connected providers/stores, and lawful security/support processes. We minimise collection to what is reasonably necessary.

• Create and secure accounts and profiles.
• Operate requests, discovery, bids, quotes, selection, completion and reviews.
• Operate messaging, privacy controls, notifications, subscriptions and promotions.
• Prevent abuse, investigate reports and meet legal obligations.
• Provide AI-assisted support, triage, summaries and human escalation.
• Measure reliable performance and improve Jobbi.

4. Public and private information

Public fields are identified in the interface. Email, mobile, exact address, billing, private support/moderation and unpublished completion documents are not public.

• General suburb or service area may be shown for relevance.
• Exact address and direct contact may become available to selected parties where needed.
• Do not place unnecessary private or sensitive information in public text or media.

5. Use and disclosure

We use and disclose for the primary purpose described at collection, related expected purposes, with consent, or where authorised or required by law.

• Other users receive data needed for permitted marketplace interactions.
• Supabase currently supports database, authentication and storage.
• OpenAI may process AI Help content for answers, classification and summaries.
• Hosting, email, push, monitoring, analytics and web-payment providers will be identified when configured.
• Apple or Google may process distribution, push and native billing.
• Advisers, insurers, regulators, courts, emergency services or law enforcement may receive data where lawful.
• Jobbi does not sell personal information to advertisers.

6. AI and automated systems

AI Help may process support text and relevant case context. Outputs can be wrong; important matters need human review. Do not submit unnecessary sensitive information.

Computer rules may assist discovery, safety signals, contact detection, moderation triage, quotas and promotion relevance using category, general location, interests and marketplace activity. They are not intended to make final serious enforcement decisions without authorised review.

• From 10 December 2026, APP 1 adds transparency duties for certain automated decisions significantly affecting rights or interests; Jobbi must review deployed systems before that date.
• Users may ask about the role of automation in an account or support outcome.

7. Overseas processing

Configured providers may process information outside Australia. Before launch Jobbi must identify likely countries where practical and assess contracts, security and APP 8 obligations.

• Additional verified company, jurisdiction or service-provider information will be published before Jobbi’s public launch.
• Additional verified company, jurisdiction or service-provider information will be published before Jobbi’s public launch.
• Additional verified company, jurisdiction or service-provider information will be published before Jobbi’s public launch.

8. Security

Measures include authentication, row-level access controls, separation of public/private fields, protected storage, role-based administration, content controls and logging. No system is completely secure.

• Keep credentials and devices secure.
• Report suspected compromise promptly.
• Jobbi must maintain an incident and eligible-data-breach process appropriate to applicable law.

9. Retention and deletion

We retain information only as reasonably needed for stated purposes, disputes, safety, billing/tax, law, backups and legal claims. Final retention periods must be configured.

• Deletion may remove or de-identify profiles while preserving required integrity/dispute records.
• Content already shared may remain in another user's lawful records.
• Additional verified company, jurisdiction or service-provider information will be published before Jobbi’s public launch.

10. Access, correction and deletion

You may request access, correction or account deletion, subject to lawful exceptions. We may verify identity and explain a lawful refusal.

• Additional verified company, jurisdiction or service-provider information will be published before Jobbi’s public launch.
• Requests should be handled within a reasonable period and without charge unless lawful reasonable costs apply.

11. Marketing and notifications

Transactional and safety messages operate Jobbi. Marketing requires an appropriate basis and simple opt-out. Essential legal/account notices may continue.

• Promoted cards can be hidden individually.
• Sensitive information is not used to target promotions.
• Unsubscribing does not cancel a subscription.

12. Cookies and mobile technology

Web cookies/local storage may support sessions, preferences and security. Mobile apps may use secure platform storage, permissions and push tokens. New non-essential analytics or advertising technology must be assessed and disclosed before activation.

13. Children

Jobbi accounts are for adults. Jobbi does not knowingly invite children to create marketplace accounts. Contact us if a child may have provided information.

14. Privacy complaints

Contact the privacy contact with the concern and desired resolution. Jobbi will acknowledge, investigate and respond within a reasonable period.

• If unresolved, eligible individuals may complain to the Office of the Australian Information Commissioner.
• Other remedies remain available.

15. Updates

The effective and update dates appear above. Material changes may be notified and require re-acceptance. This draft must be checked against the final production data map, providers, retention and Australian law.