1. Raise a complaint
Use AI Help, report controls or support. Include what happened, request/quote, other party, dates, impact, evidence and desired outcome. AI can collect and summarise but does not finally decide serious matters.
2. Workflow
- Jobbi records and categorises the matter.
- Safety, fraud, threats, legal and serious account issues escalate for authorised human review.
- Jobbi may request information, preserve records and apply interim restrictions.
- Cases may resolve, close, refer externally or lead to content/account action.
3. Covered issues
- Safety, abuse, discrimination, fake activity, credentials, promotions or scams.
- Account, privacy, review, subscription and advertising complaints.
- No-show, workmanship, supply, refund, direct-payment and marketplace disputes.
4. Urgent matters
Jobbi is not an emergency service. Contact 000 for danger and police for suspected crime. Independent legal, consumer, tribunal, regulator, insurer, bank and professional remedies remain.
5. Jobbi's role
Jobbi may assist with platform records and policy enforcement but does not promise to determine legal responsibility, compel direct payment, refund underlying work or adjudicate every dispute. Affected users may be heard where appropriate and safe.
6. Privacy and cooperation
Complaint information is restricted to those reasonably needing it for intake, investigation, safety, law or response. Cooperate honestly and avoid unnecessary sensitive information.